PMS and door locks, working as one.
Most PMS stop at the front desk. HotelOne runs the software and the door hardware as one system — the booking issues the key, guests check themselves in at any hour, and every door event lands in the same place. Customised to your property and supported in Australia, for motels, hotels and serviced apartments.
Other PMS stop at the front desk. HotelOne opens the door.
We write both the PMS and the lock management software, so the booking, the key and the door are one system — not two vendors stitched together. The self check-in terminal and the card return box are ours as well. For a motel or hotel manager that means fewer hours spent on keys, and guests who can arrive at any hour.
The guest reads their card number down the phone and staff copy it by hand. A 5 heard as a 9 and the charge fails — and the number is left on paper at the desk.
Send a payment link from the booking instead. The guest pays on their own phone; nobody hears, writes down or keeps the card number.
- No card numbers on paper
- Nobody waits up
- No drive back at 1am
Built for motels and hotels. Takes its keys straight from HotelOne PMS; lock body, finish and branding made to fit your doors.
Buy locks at lockone.com.auA calm command center for your front desk
1.The booking lands
Direct, walk-in or from Booking.com, Expedia and Airbnb — straight into the PMS.
2.The PMS issues the key
Unlock credentials are created inside the PMS — there is no second system to issue them from.
3.The guest lets themselves in
Send the entry code to the guest from the PMS in one tap — nobody has to be there to hand anything over.
4.Every door event is on record
Who opened which door and when, logged in real time — no second lock app to check.
5.No one on the desk overnight
Guests who land late let themselves in.
6.One login for all of it
Bookings, keys, remote unlock and door logs in one account — with a phone app for running it while you are away.
7.Revenue & occupancy reports
Built to the layout you need, not a fixed one.
8.Xero accounting sync
The books go straight through to Xero.
9.One Australian team
The PMS and the locks come from the same team — no juggling several vendors.
What changes when the PMS also makes the locks
If the standard product doesn’t fit, we change the product — not your operation
Every property is different: the doors, the way guests arrive, the paperwork the owner and the accountant need. We write the lock management software and the PMS ourselves and support both from Australia, so both layers can be tailored — lock bodies, finishes and firmware on the hardware side; workflows, fields, reports and integrations on the software side.
“Our doors are old timber, glass, or a non-standard size — every smart lock we priced needs the doors replaced first.”
Send door measurements or photos and we spec the lock to the door: mortise size, backset, handle direction, faceplate cut-out, narrow-stile and glass-door bodies. Retrofit first — replacing the door is the last resort, not the starting point.
“Guests land at 1am, nobody is on the desk, and someone still has to drive over with a key card.”
We build the arrival flow you want, not a fixed one: when the check-in link goes out, which ID and deposit rules apply, which rooms release automatically, code or mobile key, and remote unlock through the gateway when a guest is stuck at the door. Every unlock is logged.
“We run hourly rooms, monthly tenants and apartments in the same building — off-the-shelf systems make us fake it with dummy room types.”
Room types, rate rules, stay lengths, deposits and the room-status flow are all configurable — and where configuration runs out, we change the code. You keep your operating model; the software moves to fit it.
“The report the owner wants, the report the accountant wants and the report the system exports are three different things — the gap gets filled in Excel every month.”
Give us the layout and we build it.
“Every confirmation and door code is another SMS credit, so we send as few as we can — and we don’t know a room is actually free until housekeeping walks past it.”
Both of these we built ourselves. SMS is free to send — confirmations, check-in links, door codes and reminders all go out at no extra charge. And our own card return box pushes the checkout the moment the card goes in: housekeeping is scheduled around real departures, the room goes back on sale sooner, and a guest still in the room past checkout shows up straight away.
“A change request goes onto the vendor’s roadmap and we hear back two releases later, if at all.”
You deal with the people who write the lock software and the PMS. Requests are answered as they come in, and both layers can actually be changed.
Tell us what doesn’t fit
Send over photos, floor plans and door measurements — no charge.
Fixed scope, fixed quote
We write down exactly what changes in the hardware and in the software, and what it costs, before anyone commits.
Sample first, then roll out
One door and one workflow go live first. Only once it works on your site do we fit the rest — small volumes welcome, no whole-building minimum.
Describe the problem, not the product code
Tell us the door, the shift pattern or the report that costs you hours every week. We’ll come back with what we would change in the hardware and the software, and quote it for free.
Commission-free reservations, straight to you
Take direct bookings on your own site, collect deposits through eWAY, and let guests check in online before they arrive — no OTA commission on direct stays.
- Commission-free direct bookings
- eWAY deposits & payment links
- Online self check-in
- Channex keeps OTAs in sync
Answers before you ask
Can't find what you need? Our Australian team replies in EN / 中文.
By the number of guest rooms, GST inclusive, with smart-lock management included — no separate monthly lock fee. Enter your room count on the Pricing page to see your price. Smart-lock hardware is purchased separately.
Ready to run your property on one platform?
Tell us how you operate — we'll tailor a hardware and software solution and quote it for free. Hotels, serviced apartments, homes and retail.
No obligation · Australian-based team · Bilingual EN / 中文