HotelOne PMS is cloud property management for Australian motels, hotels and serviced apartments: front desk, channel manager, direct bookings, payments, housekeeping and door keys in one system — built and supported in Australia.
Bookings, check-in / out, room moves and folios on one drag-and-drop calendar.
Rates, availability and restrictions synced to Booking.com, Expedia, Agoda, Airbnb and 50+ more via Channex.
eWAY card payments, deposits, payment links and refunds; cards held in a vault, never in the PMS.
A cleaning board, and a phone link for each cleaner — no login, no app to install.
Key cards, PIN codes and unlock links issued with the booking on LockOne locks.
Locks at lockone.com.auLate and unattended arrivals check in without anyone on the desk.
Occupancy, ADR, RevPAR and channel reports, night audit, BAS figures and Xero sync.
24/7, in English and 中文, from the team that writes the code.
One subscription covers all of it, priced by the number of guest rooms with lock management included. Nothing below is an add-on.
Every booking is a bar on one calendar. Drag it to change room or dates, stretch it to extend a stay, or drag across empty nights to take a booking or block a room for maintenance.
Each room type has a default rate plan. Breakfast, non-refundable and other plans can follow it automatically — for example +$25 or −10% — so one change moves them all.
The channel manager is built in, through Channex. Rates, availability and restrictions reach the OTAs within about 30 seconds of a change, and OTA bookings, changes and cancellations come straight back onto the calendar.
Guests book on your own website — we build and maintain hotel websites with the engine built in — or on a HotelOne booking page, at the same rates and availability as the front desk.
Record cash, EFTPOS, bank transfer or eWAY card payments against the booking, hold deposits separately and refund through the original payment. Card numbers never touch the PMS: they sit in a card vault and are shown once, to authorised staff, with every view logged.
Tax invoices carry your ABN and a sequential number and can be emailed from the booking. The night audit freezes each business day at 03:10, and the tax page gives the BAS figures — G1, 1A and G3 — for any period.
Key cards, PIN codes and unlock links are issued from the booking on LockOne and TTLock-compatible locks, and every unlock lands in the same system. Lock management is included in the PMS price.
Late guests let themselves in: send the door code before they arrive, or let them collect a key card from HotelOne’s own kiosk. When they leave, the card return box tells the front desk at once.
Two-way SMS with guests, and templated confirmations, check-in reminders, payment requests and thank-you messages by SMS or email. OTA guest messages and new bookings show up in the same notification bell.
Cleaners open their own task page from a link or QR code — no login, no app — and move each room from dirty to cleaning to inspection to clean. Tasks can be raised automatically when a room is marked dirty or a guest drops the key card.
Guest profiles build themselves from bookings, matched by phone number, with notes and an internal alert the front desk sees on the next booking. Members earn points per dollar spent and move up tiers automatically.
Each user has a role per property, and the role decides which modules they see. Signing in from a new location asks for a code, and viewing a full card number needs the hotel’s card view password.
Open the PMS in a phone browser and it switches to a phone layout: swipe the calendar, long-press a booking, take a payment or send a door code. The Android app adds notifications and can be the property’s SMS gateway.
HotelOne runs on Google Cloud in Melbourne, so your bookings, guests and reports are stored in Australia.
Our team imports your room types, rates and future bookings from your current system, and connects your channels through Channex.
Phone, WhatsApp and email at any hour, in English and 中文, from the people who write the code.
We build and maintain this PMS ourselves, so you are not waiting on someone else's roadmap. If the way you sell rooms, bill owners or report to your accountant does not match the standard flow, we change the software rather than ask you to work around it.
“Hourly rooms, monthly tenants and apartments share one building — the system makes us fake it with dummy room types.”
What we customiseRoom types, rate and deposit rules, stay lengths and the room-status flow are configured to your model; where configuration runs out, we change the code.
“The owner, the accountant and the system each want a different report — the gap is closed in Excel every month.”
What we customiseSend us the layout you actually sign off: per-apartment owner statements, GST/BAS-ready summaries, commission by channel and night audit, emailed on schedule.
“Our channel manager, accounting, door system and POS don’t talk — the same booking gets typed in three times.”
What we customiseChannex, eWAY and Xero are built in. For anything else — an existing lock brand, lift control, POS, group reporting — we write the connector on our open API and webhooks.